Refunds are available on a case-by-case basis and must be reviewed by our payments team before being processed.
Please refer to the list below on reasons for requesting a refund:
- Cancellation of test by customer*
- Multiple charges processed in error
Refunds will NOT be processed for:
- Any test that has already been taken
- Results that take longer than 3-6 hours
* Refunds that are processed due to a "cancellation of test by customer" will be assessed a $20 administrative fee and requires up to seven (7) business days for processing.