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Knowledge base
LumiSight Support Portal
Account
2
How do I recover my password?
My password reset isn't working
FAQs
7
Is my health information protected?
Do I need to keep my phone's location on at all times during self-quarantine?
Where can I view the self-quarantine order?
Where can I get more information about traveling to Hawaii?
Which browsers can I use for LumiSight?
See all 7 articles
Ala Wai Elementary
General
1
LumiSight Web Application User Guide Video
Capture Diagnostics
General
5
Where can I get my results?
How long does it take to receive test results?
What kind of test is it?
User Guide
Insurance Reimbursement Information
AlohaClear
General
19
Where can I receive a COVID-19 test?
PreventCOVIDhi Login
AlohaClear Notice 12/18/21: International Residents
How to create an account
Need Technical help? Contact us!
See all 19 articles
Testing
8
What type of COVID-19 test is administered?
Will I be able to receive my COVID-19 test if I have underlying health conditions or have been in close contact with a COVID positive person in the past 14 days?
How can I view my COVID-19 test results?
Can I sign up for a COVID-19 test appointment without an account?
How long does it take to receive test results?
See all 8 articles
AlohaClear - C&C Employee Mandate
General
5
How do I submit a support ticket?
Where do I create an online account or access my existing AlohaClear account?
How do I change my profile information?
I am not receiving any email notification alerts
How do I cancel or reschedule an appointment?
Testing
5
How quickly will I receive my COVID-19 test results?
What type of COVID-19 test is administered?
I am unable to register for a testing location and/or date/time
Where do I find my test results?
Can I print my results?
AlohaClear - DOE Testing
General
12
Who can be tested as part of this program?
What schools are part of the DOE program?
I forgot my password. How do I reset it?
How do I change my personal information?
Can I sign up for a program or test using a guest account?
See all 12 articles
On Campus Testing
5
How do I change the registered school for myself/my child?
How do I know if my child is registered?
When do I need to submit my registration for my child to be tested?
How do I revoke my child's consent from taking the COVID test at school?
How do I register my child for testing while at school?
DOE Voucher Off Campus Testing
3
Can I reschedule or cancel a testing appointment after I originally scheduled one?
Will I be able to receive my COVID-19 test if I have underlying health conditions or have been in close contact with a COVID positive person in the past 14 days?
Register for an appointment
AlohaClear - Community COVID-19 RT PCR Testing
General
0
AlohaClear - WebAdmin
General
4
How do I access the Web Admin Portal for AlohaClear?
Latest System Changes
Program Updates
How Do I Change My Location Schedule?
Manage Appointments
2
Page Description: Manage Appointments
Community Testing Intake and Registration
Mass Testing
5
Page Description: Mass Testing
Page Description: View All Tests
How to Create a New Job
How to Generate a Student Consent Form
How do I remove myself from the testing program? Revoke consent?
Screener Tool
0
Equipment
0
Page Descriptions
1
Page Description: Equipment
Hardware Help
0
Past Updates
2
Mass Testing Changes - Historical
Manage Appointments Changes
HEMIC
General
3
Mobile Application User Guide
Web Application User Guide
Web Admin Application User Guide
'ike
General
4
Mobile Application User Guide
Web Application User Guide
Web Admin Application User Guide for HR and Managers
Web Admin Application User Guide for Admins
Island Pacific Academy
General
2
Web Application Quick Start Guide for Parents
Web Admin User Guide
Kauai Complex
General
1
LumiSight Web Application User Guide
National Kidney Foundation of Hawaii
General
3
User Guide
If I got my COVID-19 vaccination, do I still need to take a test to travel?
Is The National Kidney Foundation of Hawaii a trusted testing partner?
Payments
4
How much is it for the public and what forms of payment are accepted?
Do you accept insurance?
Refund Policy
How do I cancel a test or Request a refund?
Results
6
Where can I get my test results?
How long does a PCR mid-turbinate test take?
How long does it take to receive test results?
My test results are "processing" on the Safe Travels website - what do I do?
I took the COVID test the same time as someone else and they received their results, but I haven’t received mine.
See all 6 articles
Testing
9
Who qualifies for pre-paid COVID-19 testing?
Where are the testing locations and what are the hours?
Is parking available? Is it free?
Are users able to schedule an appointment?
Is it drive-thru or walk-up testing?
See all 9 articles
Oahu City Pass
General
0
Oak View Group
General
0
Office of Hawaiian Affairs
General
0
Park Lane Ala Moana
General
0
Partners in Development Foundation
General
3
Web Application User Guide
Mobile Application User Guide
Web Admin Application User Guide
The Queen's Health Systems
General
7
Mobile Application User Guide for Employees
Web Application User Guide for Employees
Web Admin Application User Guide for HR
Web Admin Application User Guide for Supervisors
Web Admin Application User Guide for HR Managers
See all 7 articles
Contact Tracing
1
Queens LumiSight Users - Contact Tracing
Technical
2
Queen's LumiSight does not recognize my email address when I try to login
I have to request a new password every time I try to login
Prevent COVID Hawaii
General
6
Unable to register for a testing location and/or date/time
Can I register at the testing site?
Where do I pre-register/create an online account or access my existing PreventCOVID Hawaii online account?
Is it drive-thru or walk-up testing?
Register for a Location or Date for testing
See all 6 articles
Results
3
How long does it take to receive test results?
I took the COVID test the same time as someone else and they received their results, but I haven’t received mine?
What happens if I receive a "Detected" result on my COVID-19 test?
Testing
1
What kind of test is it?
Roberts Hawaii
General
0
Sandbox HI
General
3
Mobile Application User Guide
Web Application User Guide
Web Admin Application User Guide
SMUSD
General
8
User guide
I'm having trouble resetting my password
I did not receive a LumiSight registration email, do I need to create a new account?
I'm a SMUSD employee, what if I did not get registration email?
SMUSD LumiSight FAQs
See all 8 articles
TALOFAPASS
General
7
What if I don't have proof of residency documents with me?
Immigration Clear to Board Documents
When are the repatriation flights departing? Can I choose my travel date?
Health Documents
Is my health information protected?
See all 7 articles
Pre Flight
4
Pre-Flight Travel Process
Do I have to attach my previous COVID-19 test results?
Can I edit a traveler’s profile?
Do I have to submit trip information before boarding the airplane?
Pre Flight Testing
7
Where are the testing locations and what are the hours?
Is parking available? Is it free?
Is it drive-thru or walk-up testing?
What kind of test is it?
Can I register at the testing site?
See all 7 articles
Quarantine
2
How can I perform a daily check-in?
Will I need to quarantine again when I arrive in American Samoa?
Technical Assistance
10
How can I access TALOFAPASS?
How to turn on location services
Do I have to create an account?
TALOFAPASS verification emails
The document I uploaded was rejected - how do I fix it?
See all 10 articles
University Laboratory School
General
1
LumiSight Web Application User Guide Video
University of Hawaii
General
6
Mobile Application Quick Start Guide
COVID-19 testing and vaccination policies
Test location(s) not listed
Adding 3rd/booster shot to vaccination registry
Unsubscribe or turn off reminders and notifications
See all 6 articles
Washington Middle School
General
0
