FAQs

Is my health information protected?
All personal data are protected and secured. Responsible parties who have access to the data are required to follow all of our security terms and conditions...
Fri, 2 Oct, 2020 at 2:40 PM
Do I need to keep my phone's location on at all times during self-quarantine?
No, you don't. While not required, it is highly recommended to perform all daily and location check-ins.
Wed, 30 Sep, 2020 at 2:55 PM
Where can I view the self-quarantine order?
You can view the Order for Self-Quarantine on the State of Hawaii's Office of Enterprise Technology Services website here.
Thu, 1 Oct, 2020 at 12:51 PM
Where can I get more information about traveling to Hawaii?
For more up-to-date information about travel restrictions to Hawaii relating to COVID-19, please refer to the following links: State of Hawaii: Department...
Fri, 2 Oct, 2020 at 1:43 PM
Which browsers can I use for LumiSight?
The LumiSight web application currently supports the following browsers: Google Chrome Safari Firefox Microsoft Edge If you are using any of these...
Tue, 14 Dec, 2021 at 3:08 PM
What can I do if I'm having issues, such as error messages?
If for some reason you are receiving error messages, we recommend clearing your browser's cache before trying again. Follow the links below for instruc...
Thu, 1 Oct, 2020 at 12:52 PM
Where can I go to apply for a travel quarantine exemption request?
You can apply for a travel quarantine exemption request from the State of Hawaii: Attorney General's website, which can be found at https://ag.hawaii.g...
Fri, 2 Oct, 2020 at 1:57 PM