Technical Assistance

How can I access TALOFAPASS?
You can access TALOFAPASS on your desktop or mobile device at the following links: Google Play coming soon! App Store coming soon!
Sun, 22 Aug, 2021 at 8:22 AM
How to turn on location services
Once in American Samoa, TALOFAPASS requires travelers to check-in via their mobile device or computer when in quarantine. You will need to make sure your lo...
Wed, 6 Oct, 2021 at 4:50 PM
Do I have to create an account?
You have to create an account to submit your upcoming trip information. We encourage you to use an authenticated account to have access to full functionalit...
Sat, 24 Jul, 2021 at 12:09 PM
TALOFAPASS verification emails
When you create a new TALOFAPASS account or if you forgot/need to reset your current account password, the system will send an email with a verification cod...
Wed, 6 Oct, 2021 at 5:18 PM
The document I uploaded was rejected - how do I fix it?
After you have created a TALOFAPASS account and are creating a trip, you will be required to upload travel documents. Some examples are:  passport, immigrat...
Wed, 29 Sep, 2021 at 11:09 AM
Do I need to create an account for each family member?
No, only one person per family is required to create an account. Individual family members can create profiles on this account and be added to trips.&nb...
Sat, 24 Jul, 2021 at 8:13 PM
How do I change information in TALOFAPASS like my name or phone number?
In order to change data like your name, phone number, etc. in TALOFAPASS will depend if you have formally submitted a trip in TALOFAPASS.  See below: I...
Wed, 1 Dec, 2021 at 11:00 AM
What can I do if I'm having issues, such as error messages?
If for some reason you are receiving error messages, we recommend clearing your browser's cache before trying again. Follow the links below for instruc...
Sun, 22 Aug, 2021 at 8:24 AM
File upload size issues
If you are having issues uploading images, please check the file size. Files larger than 7MB are too large to be accepted. To decrease your image size try t...
Sun, 22 Aug, 2021 at 11:28 AM
I need technical assistance!
If you are still experiencing issues with TALOFAPASS, you can create a ticket here and one of our agents will contact you shortly. You can also email us...
Sun, 22 Aug, 2021 at 8:29 AM